Case Study

Helping a transport infrastructure company to establish a single, integrated change framework

A large infrastructure network provider was already well into establishing its new approach to change with Bespoke Change’s Director designing the operating model.

Benefit Delivery case study

Already leading a programme to implement a new change operating model, Michael Fekete, Bespoke Change’s Director was asked to extend the brief to strengthen the benefits management approach to increase benefit delivery.

In response to a mid-programme review, the remit was extended to incorporate the strengthening of a benefits realisation approach following concern by the Executive that the rate of benefit delivery was not sufficient.

By focusing on an integrated, single methodology that already incorporate traditional programme and change management, the business was able to achieve its aim at the same time as creating process efficiencies and reducing duplication elsewhere in the business.

Client at a glance
Location
United Kingdom
Sector
Infrastructure
Employees
4000+
Change Portfolio
£1billion+

The Assignment

1: What needed to change?

An initial assessment of the business found that:

  • The approach to change lacked sufficient focus on benefit realisation
  • Users were confused by multiple approaches and requires simplification
  • Toolkits needed to be practical and easy to use

2: The Objectives

The business agreed the following objectives for the remit extension:

  • Apply best practice benefits management to enhance the approach
  • Integrate to create a single overall change framework across the business
  • Seek to identify and achieve efficiencies in process by removing duplication

3: Our Assignment

Michael Fekete, Director of Bespoke Change led the implementation of the new change framework

  • Role: Programme Lead
  • Reporting: to Senior Responsible Owner
  • Duration: 3 months

4: Our Approach

The key elements of this assignment included:

  • Engagement with business users to understand the current approach
  • Use of targeted improvements, co-designed with users to create culture of benefits delivery
  • Rapid and early user testing to identify improvements and efficiencies to the approach

 

5: Outcomes

Through our engagement with this client we ensured that:

  • A benefits-led approach became the focus of change from the outset
  • Practical tools were introduced that users had tested and were happy to use
  • Duplication of existing processes were identified leading to efficiencies and less wasted effort

6: Ongoing Benefits

Our commitment to creating long-term sustainable change is evident in this case:

  • Early engagement ensured that people understood the need for the change
  • New change initiatives automatically adopted the new benefits approach
  • Greater confidence that investment decisions would lead to tangible benefit delivery